Privacy Policy

1. Introduction

Trixly AI Solutions ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), the Health Insurance Portability and Accountability Act (HIPAA), and other relevant privacy regulations. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our services:

2.1 Personal Information

Personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, industry, business size
• Account Information: Username, password, account preferences, service history
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Data: Correspondence, inquiries, feedback, and support requests

2.2 Automatically Collected Information

Information automatically collected when you use our services:

• Usage Data: Pages visited, time spent on pages, click patterns, navigation paths
• Device Information: IP address, browser type and version, operating system, device identifiers
• Technical Data: Log files, error reports, performance data, API usage statistics
• Location Data: General geographic location based on IP address (not precise location)
• Cookies and Tracking Technologies: See our Cookie Policy for more information

2.3 Data You Provide for AI Services

When you use our AI and machine learning services, we may process:

• Data files, documents, images, or other content you upload for processing
• Training data, datasets, or samples you provide for custom AI model development
• API requests and responses, including input data and AI-generated outputs
• Configuration settings, parameters, and preferences for AI systems

We handle all data in accordance with applicable data protection laws and our security standards. Sensitive data, including Protected Health Information (PHI) under HIPAA, is processed with additional safeguards and only with appropriate authorization.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI solutions and services
• Customer Support: To respond to your inquiries, provide technical support, and address service issues
• Communication: To send you service updates, administrative messages, and respond to your requests
• Business Operations: To process payments, manage accounts, and fulfill contractual obligations
• AI Model Development: To train, improve, and optimize AI models (with appropriate data handling and anonymization)
• Security and Compliance: To detect, prevent, and address security threats, fraud, and compliance issues
• Analytics and Improvement: To analyze usage patterns, improve our services, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing (with consent): To send you promotional materials, newsletters, and marketing communications (you can opt-out at any time)

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your personal data for specific purposes
• Contract Performance: To fulfill our contractual obligations and provide the services you have requested
• Legal Obligation: To comply with legal requirements and regulatory obligations
• Legitimate Interests: For our legitimate business interests, such as improving our services, security, and fraud prevention (where your rights do not override these interests)
• Vital Interests: To protect your vital interests or those of another person

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and infrastructure providers
• Payment processors and financial institutions
• Email service providers and communication platforms
• Analytics and data processing services
• Customer support and helpdesk services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations or respond to legal process
• Protect our rights, property, or safety, or that of our users or others
• Prevent or investigate fraud, security threats, or violations of our terms
• Enforce our agreements and policies

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: Data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication mechanisms to limit access to authorized personnel only
• Secure Infrastructure: Our services are hosted on secure, compliant cloud infrastructure with regular security audits
• Regular Updates: We regularly update our systems and software to address security vulnerabilities
• Employee Training: Our team is trained on data protection and security best practices
• Incident Response: We have procedures in place to detect, respond to, and mitigate security incidents

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Active Accounts: We retain account information while your account is active and for a reasonable period thereafter
• Service Data: Data processed for AI services is retained according to your service agreement and applicable legal requirements
• Legal Requirements: We may retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements
• Marketing Data: Marketing data is retained until you opt-out or request deletion

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 GDPR Rights (EEA Users)

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

8.2 Other Privacy Rights

• Opt-Out: Unsubscribe from marketing communications at any time
• Account Management: Update or delete your account information through your account settings
• Cookie Preferences: Manage cookie preferences through your browser settings or our cookie policy

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframes required by applicable law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer personal data from the EEA to countries outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms

By using our services, you consent to the transfer of your information to these countries.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date
• Sending you an email notification (if you have provided an email address)
• Displaying a prominent notice on our website

Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For EEA users, you also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your privacy concerns adequately.